Chesham 01494 782001
Amersham 01494 725320
Chalfont St Giles 01494 871329
Beaconsfield 01494 854144

Head Receptionist

We are looking for a positive and motivational person with proven team leadership skills and Customer Care experience to fill a full-time position leading our fast-paced Reception team at Chalfont St Giles & Beaconsfield surgeries.

  • 40 hours per week including weekends and one half day per week
  • Monday to Friday shifts will cover the hours of 7:45am – 9:00pm
  • 2:6 weekends = Saturday 8am – 2pm

Main Purpose of Role:

To manage, lead and develop the members of the Reception team to ensure excellent team work delivering a continuous high standard of customer care to our clients and visitors

Responsibilities:

  • To set an example of professional conduct at all times
  • Arrange monthly reception rotas to ensure your sites are covered adequately
  • To support projects instigated by the Clinical Directors/Practice Manager with the aim of driving the business forward. To be receptive to new ideas and encourage Reception team involvement
  • To ensure that Reception runs effectively & efficiently at all times through good communication, leadership and management
  • To ensure adequate reception cover at both sites and that shifts are allocated in line with the needs of the business
  • To ensure that all Receptionists are involved in appropriate training, talks, presentations and meetings that are designed to enhance their knowledge and customer service skills
  • To ensure adequate reception specific training is provided to enable the Receptionists to be the best they can be
  • Banking in line with group policy and covered by insurance levels
  • Manage staff monthly 1-2-1 catch ups and provide regular feedback on performance
  • Manage Employee Relations with HR support and in accordance with Company Policies and Procedures
  • To ensure that all Group Policies and Procedures, both financial and non-financial, are implemented and respected
  • Carry out any additional duties requested by the Clinical Directors and Practice Manager
  • First and last point of contact for all clients on the phone, face to face & email
  • Booking appointments for vet & nurse consultations, and for operations
  • Setting up and cleaning of consulting rooms throughout the day for clinical team
  • Ensuring the waiting and reception areas are kept clean and well-presented always
  • Giving preventative healthcare advice e.g. our recommended flea treatments (training given)
  • Promoting and being knowledgeable of our Healthcare Plan (training given)
  • Receiving payments from clients, processing securely and end of shift banking procedures
  • Responding to email and enquiries

Expected start date:

Immediately

Salary:

From £23,000.00 per year

How to apply:

Please send your CV and covering letter to the Practice Manager Victoria Corderoy - vicky@wheelhousevets.co.uk

Job Title
Head Receptionist
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