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What to do in an emergency?
Our out-of-hours emergency care providers, Vets Now, have temporarily closed their clinic in High Wycombe due to staffing challenges.
Pet owners who would normally use this facility in an out-of-hours emergency will instead be diverted to Vets Now in Hemel Hempstead, Reading or Harrow, depending on which is nearest.
We are sorry for any inconvenience this might cause.
Since this pandemic began, pet ownership in the UK has soared by almost 50%. This has put unprecedented pressure on vet practices and there simply isn’t enough vets and vet nurses to meet the rise in demand. The school holidays and people being forced to self-isolate after being contacted by NHS test and trace have added to the challenges.
As such, Vets Now has made the hugely difficult decision to pool staffing resources in the region.
The Wheelhouse Veterinary Centre provides its own emergency services as follows:
From 1st October, our vets will be on call from 7:30pm - 9:00pm. Please call your usual surgery for urgent advice or to arrange to see the Emergency Vet. After 9:00pm we will be using Vets Now in Hemel Hempstead and High Wycombe.
Please note that, for security reasons, the Veterinary Centre cannot be accessed without a prior phone call or appointment.
On Saturdays and Sundays, please call our Chesham surgery on 01494 782001.
During Saturday and Sunday nights and bank holidays, emergency cover is provided by dedicated Emergency Care providers Vets Now. Vets Now have sites in High Wycombe and Hemel Hempstead where a veterinary surgeon and nurse are on hand throughout the night.
Vets Now, High Wycombe 54 West Wycombe Road High Wycombe HP11 2LP Phone: 01494 931633
Vets Now, Hemel Hempstead Midland Road Hemel Hempstead HP2 5BH Phone: 01442 905457
If you need to attend Vets Now out of hours don’t worry. You should pay the Vets Now account and bring or post their invoice to the Wheelhouse. The Healthcare Plan will reimburse you, less the emergency fee and the £110 initial fee.
Vets Now will process an insurance claim form for any treatment or services which they provide for your pet in the event of emergency treatment being required out of hours at the weekend or on bank holidays.
Please note: Vets Now charge a professional fee for the completion of insurance claim forms.
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