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Emergencies & Out of Hours

What to do in an emergency?

Monday to Friday

The Wheelhouse Veterinary Centre provides its own emergency services as follows:

From 1st October, our vets will be on call from 7:30pm - 9:00pm.  Please call your usual surgery for urgent advice or to arrange to see the Emergency Vet. After 9:00pm we will be using Vets Now in Hemel Hempstead and High Wycombe.​

Please note that, for security reasons, the Veterinary Centre cannot be accessed without a prior phone call or appointment.

Weekend and Bank Holidays

On Saturdays and Sundays, please call our Chesham surgery on 01494 782001.

During Saturday and Sunday nights and bank holidays, emergency cover is provided by dedicated Emergency Care providers Vets Now. Vets Now have sites in High Wycombe and Hemel Hempstead where a veterinary surgeon and nurse are on hand throughout the night.

Vets Now, High Wycombe
54 West Wycombe Road
High Wycombe
HP11 2LP
Phone: 01494 931633


Vets Now, Hemel Hempstead
Midland Road
Hemel Hempstead
Phone: 01442 905457

What to do if you’re on the Wheelhouse Healthcare Plan?

If you need to attend Vets Now out of hours don’t worry. You should pay the Vets Now account and bring or post their invoice to the Wheelhouse. The Healthcare Plan will reimburse you, less the emergency fee and the £110 initial fee.

What to do if you have pet insurance and you attend Vets Now?

Vets Now will process an insurance claim form for any treatment or services which they provide for your pet in the event of emergency treatment being required out of hours at the weekend or on bank holidays.

Please note: Vets Now charge a professional fee for the completion of insurance claim forms.